Get error when exiting IE 10 or 11 after install of PolicyPak CSE Setup x64.msi build 605
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Get error when exiting IE 10 or 11 after install of PolicyPak CSE Setup x64.msi build 605
After installing PolicyPak CSE Setup x64.msi on a Windows 7 x64 machine an error when exiting Internet Explorer was encountered.
The error message was repeated 3 times on every closing of IE
Problem signature:
Problem Event Name: APPCRASH
Application Name: rundll32.exe_inetcpl.cpl
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9e0
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7601.17744
Fault Module Timestamp: 4eeb033f
Exception Code: 40000015
Exception Offset: 000000000002a84e
Locale ID: 1033
Additional Information 1: e776
Additional Information 2: e77666ccd6354e43a77115714a0858a2
Additional Information 3: 258d
Additional Information 4: 258dfd6eb994c4bb68cf59d0b5c13d12
Removing the CSE fixed the problem this was version 3.9.605
Only one machine has shown this and I don't think you need to worry about it, just making a report. The IE browser otherwise functioned normally, just the errors on browser exit.
The error message was repeated 3 times on every closing of IE
Problem signature:
Problem Event Name: APPCRASH
Application Name: rundll32.exe_inetcpl.cpl
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9e0
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7601.17744
Fault Module Timestamp: 4eeb033f
Exception Code: 40000015
Exception Offset: 000000000002a84e
Locale ID: 1033
Additional Information 1: e776
Additional Information 2: e77666ccd6354e43a77115714a0858a2
Additional Information 3: 258d
Additional Information 4: 258dfd6eb994c4bb68cf59d0b5c13d12
Removing the CSE fixed the problem this was version 3.9.605
Only one machine has shown this and I don't think you need to worry about it, just making a report. The IE browser otherwise functioned normally, just the errors on browser exit.
Deployguy- Posts : 1
Join date : 2014-01-23
We have another report of this issue.
Thanks for the heads up.
Can you please run pplogs.exe and send the ZIP to support@policypak.com ?
Thanks.
We're investigating it now; and have no ETA of a fix.
Can you please run pplogs.exe and send the ZIP to support@policypak.com ?
Thanks.
We're investigating it now; and have no ETA of a fix.
jeremym- Posts : 82
Join date : 2013-01-29
Location : Philadelphia
The Fix is in - Build 607.
Build 607 is in the portal with the IE crash fix. Just update the CSE.. and no reboot required.
jeremym- Posts : 82
Join date : 2013-01-29
Location : Philadelphia
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